TERMS OF SERVICE

Last updated: 13 December 2025

By accessing or using the Claire Jewelry website, you agree to these Terms of Service.

Products & Descriptions

All products are subject to availability. I reserve the right to modify, discontinue, or limit quantities without prior notice.

Product images are for illustrative purposes. Minor variations in colour, size, or finish may occur and do not constitute defects.

Pricing & Payments

All prices are displayed in South African Rand (ZAR) and include applicable taxes unless stated otherwise.

Payments are securely processed through trusted third-party payment gateways. I do not store or have access to your full payment details.

Intellectual Property

All website content, including images, text, logos, and designs, is the intellectual property of Claire Jewelry and may not be used without permission.

Limitation of Liability

To the maximum extent permitted by South African law, Claire Jewelry is not liable for indirect, incidental, or consequential damages arising from the use of this website or its products.

Changes to Terms

I reserve the right to update these Terms at any time. Continued use of the website indicates acceptance of any changes.

💸 REFUND POLICY (CPA COMPLIANT)

Last updated: 13 December 2025

I aim to ensure customer satisfaction while operating in accordance with the Consumer Protection Act (CPA) of South Africa.

Order Cancellations

Orders may be cancelled within 24 hours of purchase by contacting:
📧 support@claire-jewelry.co.za

Once an order has entered processing, cancellations are no longer possible.

Refund Eligibility

Refunds are considered only if:

  • The product is defective

  • The wrong item was delivered

  • The item arrived damaged

Claims must be submitted within 7 days of delivery with clear photo or video evidence.

Non-Refundable Items

The following items are non-refundable unless faulty:

  • Sale or discounted items

  • Custom or personalised products

  • Items that show signs of wear or damage after delivery

Refund Processing Time

Approved refunds are processed within 7–14 business days to the original payment method.